Yes, .tel domains support mailboxes. An email package may be offered by your .tel service provider or configured via the Settings tab in your .tel control panel. You cannot host email on a .tel domain, but you can use a mail hosting provider and add relevant domain settings to the provider's servers. For useful information on email, see Tip #6.

Please make sure your username and password are correct. If you cannot remember the correct password, please click "Forgotten your password?" on the login page and type in the email address that you used to register your .tel domain. The system will send you a message with a temporary password. If you do not see a "Forgotten password" link, please contact your .tel provider to reset your password.

Some providers group all .tel domains that you own into one .tel user account, so that when you login to your control panel, you see only one of them. You can switch between your .tel domains by selecting them in the drop-down menu in the top-right corner of the control panel. Depending on the provider systems, you may be able to split .tel domains into separate accounts, while other systems only support one .tel domain per one user account.
If you do not see a domain you own in the dropdown list in your control panel, please contact your .tel provider.

This is not an error. TelFriends is a free service for managing all your Friends in one place. By default, this feature is not active. To share your private data with friends, you will need to activate this feature by signing up to TelFriends.

If you do not see a part of the Dashboard page, you might have accidentally clicked the title of one of the panes, such as Text Header or Contact Information. Your .tel control panel allows you to roll up panes that you are not using to optimize space on your Dashboard. To see the hidden pane, click the heading, and it will roll down.

Please be aware that .tel control panels offered by various providers may differ in design and included functionality. For example, some registrars exclude AdSense and MX setup management, password resetting and restoration, or do not support merging or splitting .tel domains across user accounts. If any of these or other features are crucial for you, contact the provider before the purchase to make sure the feature is supported. If your existing registrar does not support a feature you wish to use, you can transfer your .tel domain to a different provider at any time before the expiration date.

Simply edit the text header to erase everything and click Save.

The text header you entered may belong to an inactive profile. Make sure that the text you are editing is in the profile with (active) in the name.

Technically, there is no limit to the amount of information that can be stored in a .tel domain. However, depending on the size of the contact info you manage, your service provider may charge more. For further details regarding this, please talk to your service provider.

To add a contact to your .tel, follow the instructions in The .tel Manual or watch a brief video tutorial. If you enter your contact details but cannot save it, you may have used the wrong format; a red band should appear at the top of the window with instructions on the correct format for labels and the contact information itself.

If you need to specify your extension number in addition to the main number, type in the extension in the Label field. Your contact value should follow the international format and contain no letters or spaces. This way, you phone number will always be in the 'click-to-call' format.

Once you save your contact, it gets published to the DNS and is instantly available in your .tel. Type in your .tel name in a new browser window to see how others see your page.

To remove a contact item, tick it and choose Delete from the Actions drop-down box. You can delete any contact item, except for the last item of public contact information in your .tel. You must always have at least one public contact item, such as a website link or phone number.

When you create a folder, a link to that folder is automatically added to your .tel. Similarly, when you delete the folder, the link is deleted as well.

If you added a contact item on your Dashboard, but it does not show up on your .tel page when viewed in a browser, the contact item may be private (viewed only by friends who have logged in your .tel), disabled (added to the Dashboard but not published) or inactive (added to a profile that is not currently active). Edit the contact in the Dashboard to ensure that it's public and in the active profile.

You can re-order contact items by clicking the arrows icon in the list of contacts and moving the contact up or down. You may wish to change the order for a more user-friendly experience for your visitors.

If you can see the AdSense link in your control panel, but you see an error stating that you are not allowed to create an Adsense record, this means that your domain name provider has not yet activated AdSense for you. Please contact your domain name provider directly and they should be able to assist.

In order to allow AdSense to be used, Google must firstly categorise a domain to know what type of ads are suitable. If it's unable to do this it sends a response stating that the domain is "under construction". If you receive this response to a .tel submission you have made there are a number of ways to still include AdSense for your .tel:

 — If you already have an AdSense account, use that. You do not need to apply for an AdSense account for every domain you will be using.

 — If you have a well populated domain other than .tel, try to apply for AdSense on this domain. You can use the same AdSense account for your .tel.

 — AdSense will accept a .tel domain as long as it has sufficient content. Add more descriptive text to the Header and Keywords sections of your .tel. Improving the overall content and value to the reader increases the likelihood of Adsense acceptance.

Your free text and hobbies keyword categories are limited to 255 bytes; any text beyond this limit is not published. Please consider using other categories and reducing the message. Keywords are not intended for storing long paragraphs.

Please be advised that only keywords entered in the current category are saved. Please make sure you click Save before entering keywords on another tab of the Add Keywords window.

If you wish to change the way your keywords are displayed, simply drag-and-drop the fields as needed by using the buttons on the side.

Contacts are not included into the current profile are greyed out on the Dashboard. To add these contacts to the profile, tick the contact and select Add to profile in the Actions box.

Profiles are optional and are included into .tel for your convenience. When you start, you have a "default" profile, where all your contacts get added. If you do not wish to set up any other profiles, you do not need to.

The Location record is a combination of longitude and latitude displayed as a map entry. If you want to publish a postal address, use the keywords or the text header.

Your Location is always public in .tel. If you wish to add a private location, you can use other services, such as BrightKite, and add links to those as private contacts.

Normally, you cannot be in more than one place at a time. If you need to enter multiple locations, such as temporary and permanent, consider adding them to the text header in different profiles, and switching between profiles depending on your current location. If you wish to have several locations displayed simultaneously, enter them as keywords and use the Label field to describe each location. Remember that keywords are always public, so don't put your home address in there if you do not want it to be publicly available.

All contacts in sub-folders are public and visible to all. If you wish to add private information, please use your main domain folder.

Yes, folders are sub-domains of your domain, so you can enter their names in a browser - the folder name comes before your domain name. For example, if yourname.tel has a folder social, you can go to that folder directly by entering http://social.yourname.tel in a browser.

Hover your mouse beside the folder name in the Folders pane on the left; when you see the Delete button, click it.

You can select multiple or all contacts and keywords in a folder and choose move to… in the Actions box to migrate the contacts to another folder. You cannot move/or copy locations, text headers or whole folders.

Create a folder with the new name and move all contents from the old folder to the new one. Then delete the old empty folder.

You need to have an active TelFriends account to add friends that can see your private data. By default this feature is inactive, and you only see the default Friend groups and yourself on the Privacy tab. For more details on Friending, see The .tel Manual.
If you have an active TelFriends account, you can accept friend requests to allow people to access your private data. You cannot proactively invite people to be friends of your .tel, because they need to have a TelFriends account first.

To allow friends in the current group see a contact, click Add inside the table Items in Group and select the contact you wish to add from the list of existing public and private contact items. If you wish to add a completely new contact item to this group, follow the instructions in The .tel Manual.

After you activate TelFriends and create an account, you need to log into TelFriends once in your .tel control panel, so that it remembers your login and gets friend messages for you.

Your friend message box may overflow if you do not act on your messages. If this happens, people will not be able to send you friend requests. To make space for new friend requests, accept or reject existing messages, and they will be deleted to allow new message requests to be sent.